Make sure you aren’t requiring secure connections on the server while using an app that doesn’t support them (see below). Disable any proxies being used on your computer or router. Disable any VPN on your computer or router. Verify that your Server is listed on your Devices page. Ensure that Plex Media Server is actually actively running. Ensure you have the current version of Plex Media Server installed. Here are some general troubleshooting steps you can take: 
Related Page: Sign in to Your Plex Account General Troubleshooting
Your app is signed in and connected to your account. 
You’ve signed into the Plex Media Server using your Plex account.Check our Downloads page for the latest version. You are running a current version of the Plex Media Server.If your Plex app is not finding or connecting to your Plex Media Server, please first ensure that:
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